Security and Privacy Guarantee
The Company EXPORT TEAM s.r.o., Bodická ulica 162/2, Liptovský Mikuláš, 031 01, Slovakia, Company ID: 50 314 319, VAT ID: 2120275817, /Mr.Bacteria/, the operator of the webstore www.mrbacteria.eu and www.mrbacteria.uk declares that all personal data (hereinafter also referred to as “data”) is treated as strictly confidential and is handled in accordance with applicable legal provisions in the area of personal data protection.
The security of your personal data is our priority. We therefore pay due attention to personal data and its protection. In the Personal Data Processing Policy (the “Policy”), we would like to inform you about how we collect personal data about you and how we then use it.
Personal data and its processing
Personal data categories
We collect various types of data, depending on which of our services you are using.
If you shop with us, we collect your:
Name and contact details. First name and surname, email address, delivery address, billing address, phone number, bank details, payment details.
Data as a result of the duration of the agreement – products bought, customer segment, volume of services provided
If you are on our marketing mailing list, we collect:
Name and contact details – email address and first name.
Demographic details – country.
We also process the following personal data:
Data from communication between Mr.Bacteria and the customer
Behavioural records for websites operated by Export team s.r.o.
Purpose of processing personal data:
Provision of services and their improvement. In order to provide the services offered and improve them to your satisfaction, we process your personal data. This means specifically:
Processing orders for products or services, ordered either through our website, mobile application, or customer line. The legal reason here is the necessity for the fulfillment of the purchase agreement, for selected data for the fulfillment of legal obligations (eg accounting documents).
Notification of the availability of products. If you ask to monitor the availability of products, we will process your personal data on the basis of your consent.
Customer support. To ensure customer service and to eliminate any problems in the performance of the purchase contract, we process your personal data on the basis of the necessary fulfillment of contracts of this nature.
Communication. We use the collected data for the purpose of communication with you and its individual adaptation. For example, we may contact you by phone, e-mail, in an application or otherwise to remind you that you have goods in your online cart. We may also contact you to assist you in completing your order, informing you of the current status of your application, order or complaint, or obtaining additional information from you, or notifying you that you must take the necessary action to keep your account active.
Improving services. We use data to continuously improve our services and systems, including adding new features, and also to make informed decisions through the use of pooled analysis and business intelligence, all on the basis of our legitimate interest derived from the freedom of business and on the basis of the need to improve the services provided for competitive success. To ensure a sufficient protection of your rights and interests, we anonymise your personal data as much as possible while using it to improve our services.
Protection, security and dispute resolution. We may also process data out of legitimate interest, to ensure the protection and security of our systems and customers, detect and prevent fraud, resolve disputes and enforce our agreements on the basis of legitimate interest.
We send you commercial communications about similar products to those you have purchased.
You can always reject commercial communications via the unsubscribe link found in every email.
If you unsubscribe from commercial communications, we will stop using your electronic contact information for this purpose. We will start using it again if you register or request it specifically.
The marketing offers you see may be chosen on the basis of other information we have gathered about you over time according to contact details, demographic data, favourites and data about using our products and websites (IP address, data provided by your browser, click data, commercial communications displayed, products visited). We do not have fully automated processing which would have a legal impact on you.
If you are not our customer, we will process your data on the basis of your consent.
You have the right to raise an objection to the processing at any time free of charge. Contact details are provided at the end of this document.
Transfer of personal data to third parties
Your personal information will be passed on to third parties or otherwise processed only if it is necessary to fulfil a purchase agreement is based on legitimate interest, because of the need to outsource, or if you have given your prior consent, as follows:
a) to affiliated companies and processors based on fulfilment of the purchase agreement or agreement to perform internal processes and procedures;
b) to companies issuing credit cards, to providers of payment services to process payments, and to banks on the basis of your order, to fulfil a purchase agreement;
c) to carriers to deliver your order or services and to resolve complaints, including withdrawal from an agreement;
d) to our partners, in loyalty schemes that you join;
e) to other service providers and third parties involved in data processing;
f) to third parties, e.g. legal or financial representatives or courts, for the purpose of the processing of tax documents, recovery of debts or for other reasons ensuing from the fulfilment of our legal obligations;
g) to public authorities (e.g. the police);
h) to third parties carrying out customer surveys.
If a third party uses data in connection with their legitimate interests, the controller is not liable for this processing. This processing is governed by the personal data processing policy of the relevant companies and individuals.
Personal data security and retention period
Personal data security
a) We secure our websites and other systems using technical and organisational measures against the loss and destruction of your data, unauthorised access to your data or its modification or dissemination.
b) We require our processors to prove compliance of their systems with the GDPR.
Duration of processing
We process and store personal data
for the period necessary to ensure all rights and obligations arising from the purchase agreement
one year after the end of the warranty period to resolve potential disputes
for the period in which Mr.Bacteria is obliged as the controller to store it in accordance with generally binding legislation. Accounting documents, e.g. invoices issued by Export team s.r.o. are archived in accordance with the law for 10 years from their issuance.
Consent to being notified about the availability of products remains valid until the information about availability is sent, but for a maximum of one year, or until consent is withdrawn.
Consent to marketing offers is valid for four years or until it is withdrawn.
Review for 6 years
“Pomáhame potrebným” charity for 10 years
Communication for 2 years
In other cases, the processing of data arises from the purpose of the processing or is determined by data protection legislation.
Rights of data subjects
a) If we process your personal data, you may request free information about the processing of your personal data at any time.
b) If you believe that we are processing your personal data in a manner contrary to the protection of your personal data and legal conditions for the protection of personal data, you may ask for an explanation and request that we eliminate the situation, in particular, you can request correction, supplementation, disposal or blocking of personal data.
c) If you want to exercise your rights, contact the Data Protection Officer. You can also contact the Information Commissioner's Office.
d) You may withdraw your consent to the processing of your personal data at any time. If you withdraw your consent to the processing of your personal data, your personal data will be deleted or anonymised; however, this does not apply to the personal data Mr.Bacteria needs to fulfil its statutory obligations (e.g. handling orders already submitted) or to protect its legitimate interests. Personal data is also disposed of if the personal data is not necessary for the designated purpose or if the storage of your data is not permissible for other reasons as specified by the law.
If you have any questions, comments or requests regarding this Policy, please do not hesitate to contact us at the address or customer hotline listed in the footer of this Policy.
Data protection officer : email@example.com
Contact: European distribution, logistic and customer service center
Export team s.r.o.
Bodická ulica 162/2
Customer service :+421 907 840 000 or: firstname.lastname@example.org
Effectiveness of the Policy
This Personal Data Protection Policy is valid from 01.07.2020.